FAQ

Wash with similar colours:
Use cold water and wash your TALIIs with LIKE colours. Avoid mixing with terry cloth towels—cotton fibers from terry cause pilling on your TALIIs and other clothes. We recommend washing them with jeans instead!

First wash tip:
Deep colours may bleed on the initial wash. To be safe, wash them with a full load of dark clothing the first time or until bleeding subsides.

Dryer safe?
Yes! TALII towels are dryer safe and quick to dry.

How many towels can i wash at once?One customer washed 10 bath sheets and 7 bath towels in a single load—and they were dry in just 39 minutes. We’re not kidding. You can fit as many as your machine will fit ,that meas upwards to 25 towels at a time.

Can I use fabric softener?
No. Fabric softener clogs the wicking fibers in the towel and reduces its absorbency.

What if I used fabric softener?

It’s always best to avoid using fabric softener—over time, it can cause your towels to stop performing like they used to. You might notice they don’t absorb as well or start to smell a little off.
If that happens, try washing them with white vinegar and baking soda. This helps break down residue in the fibers and helps to restore a bit of their absorbency.

Can I use bleach?

Nope. Skip the bleach to maintain the fabric integrity and vibrant colour. You could add about a table spoon to a regular load of whites if preffered.

Do they stain easily?

Not at all. One of our customers shared that her daughter regularly dries her face with a TALII towel while wearing waterproof mascara, and even those stains come out—no stain remover needed. In the case of a touch stain , use stain remover.

Do the colours fade over time?

Not likely. We've had customers using their towels for over four years, and they still look just as bright and feel just as soft. Keep in mind darker colours in the sun do not mix, this is the only time your towels might discolour as they do not have a UV protected agent in them.

We always suggest washing TALII towels with like colours just as you would a new pair of cotton jeans or a new Red sweat shirt.

All TALII products come with laundry instruction attached. In the case of needing extra or misplacing your care card

Reds and blues may bleed, so be careful with new towels around light colours. It’s the nature of the dying process.

After a few washes, the colour bleeding should stop.

Do not soak them in a tub! That’s not going to work!! The dye will continue to bleed. Put them in a load with LIKE colors.

Wash the blues in with blacks. Give them a nice wash. The wash / rinse cycle in combination with them beating around with other clothing will help rid of excess colour.

Same with RED. Wash with your black load or your dark blues. Those colors are darker than red.

Wash YELLOW and PASTELS with whites/Light colours

What exclusions apply to free shipping?

Some locations have abnormally high shipping rates. In these cases we will contact you for an alternative address or regarding additional costs however we reserve the right to cancel the order. 

Delivery

When placing your order please use an address that you feel is safest for receiving. 

If your package goes missing after it has left TALII you will have to reach out to the courier and submit a claim. They will track your package and arrange for compensation if they feel they are at fault. You can also contact us and we can do our best to help.

I shipped to the US but ordered from a Canadian location, why was I billed in USD?

If an order is placed to a US location, it is subject to the US currency exchange. The delivery address overrides the country of purchase.

How long will my order take ?

If there is laser on your order allow for 3 extra days.

We usually pack up your order the day it is received if it’s prior to noon

It may go out as quickly as that day at 4:00 pm

(for non custom orders only)

Once your order has left TALII Headquarters and has been registered/scanned and in the hands of The Shipping company , it is no longer the responsibility of TALII. Please contact the delivery company directly. You can also contact us and we can do our best to help.

Shipping is non refundable.

How do you ship ?

• We ship within Canada & US
• Flat rate shipping of $9.99 for ALL order $100 and under.
• We offer Free Shipping on orders over $100
• We DO NOT ship to P.O. Boxes. Please do not enter a P.O. Box address

How long does shipping take?

• We typically process the order within 1-3 days and shipping should take anywhere for 1-5 Business days to arrive depending on location.
• We provide a tracking number for all order once it has shipped.

I wasn't able to pickup or accept my order at home or at a shipping center. How do i get my package?

In the case your package has been rejected at delivery or you were not able to accept your package, your package will be sent back to our facility. You will be responsble for a additonal shipping fee or are more than welcome to pickup at our location.

What is your return policy?

TALII Towels

are considered to be a personal hygiene product; therefore, it is our policy that they are nonrefundable. Our clients have to be in complete confidence that they are not receiving products that have been previously purchased and returned.

TALII Totes

You will be responsible for paying for your own shipping costs for returning your item.
We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the original cost of shipping will be deducted from your refund.
• We have the right to refuse a refund or exchange

What type of customization do you offer?

Up until 2017 we offered custom embroidery in our many colours. Many clients disapproved of the interfacing/stabilizer that was visual on the backside of the towel. Our solution to this was moving forward with a state of the art laser application. Names and imaged will appear to be 7 shades darker than the pantone of the towel.

Will the laser appear the same on all of my order(s)?

Although we attempt to ensure the same size images, this would be dependent on too many factors to guarantee that any 2 custom towels would be identical.

Can you Laser on all colours?

Because the laser is 7 shades darker than the colour of the towel, we cannot laser on white. Please contact us for other customization options.

Do you offer discounts or coupon codes?

If you sign up to our mailing list, we periodically release coupon codes for deals.

Do you offer Bulk or Wholesale pricing?

We do offer wholesale pricing on bulk orders. There is a minimum order amount to qualify. Please email info@talii.ca for wholesale information.