FAQ

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Washing & Care Instructions
TALII Towels Washing & Care Guide
Keep your TALII towels looking bright, feeling soft, and wicking moisture fast by following these simple steps.
1. Safest Washing Practices
- Always wash separately from terry towels. Terry cloth sheds cotton fibers and lint that embed in the TALII weave, reducing wicking and fast-dry performance.
- Wash with your regular clothing. TALII is a lightweight, woven wicking fabric- treat it like your technical sportswear (e.g. Lululemon).
- Avoid soaking. Soaking prolongs dye bleed. Instead, run a full load of darks on a vigorous cycle: the agitation plus rinse will flush out excess color.
2. First-Wash & Color-Bleed Tips
- Deep reds, blues & vibrant darks may bleed- just like new jeans. For the first several washes, wash them in a full load of dark clothing until bleeding subsides.
- Protect light surfaces. Use caution when placing a dark TALII towel on light upholstery, boat seats, countertops, etc.
3. Washing Pastels & Light Colors
- Wash YELLOW and PASTELS
with your whites and other light-colored garments.
4. Durability & Fade Resistance
- Long-term vibrancy: Many customers still have towels 10 years old that look and feel like new.
- Sun exposure disclaimer: Dark dyes may fade in direct sunlight- TALII towels do not contain UV-protective agents.
5. Dryer Safe
- Yes! Use medium heat and check halfway through the normal drying time to prevent over-drying.
6. Maximum Load
- As many as your machine can fit.
One customer dried 10 bath sheets and 7 bath towels in 39 minutes! (Up to 25 towels at once, depending on your washer.)
7. Fabric Softener & Residue Removal
- Never use fabric softener.
Softeners clog the weave and destroy absorbency and wicking. - If you’ve used softener by mistake:
Wash on hot with ½ cup white vinegar.
Add ½ cup baking soda in the rinse to break down residue and restore absorbency.
8. Bleach Usage
- Avoid bleach to protect fiber integrity and color.
- If you must whiten whites, add 1 tbsp of bleach to a regular white load—no more.
9. Stain Removal
- Tough stains? Use your favorite stain remover before washing.
- Waterproof mascara test: Even heavy makeup lifts out of TALII towels- our customers vouch for it.
Tip: Always follow the sewn-in laundry instructions for the best long-term performance of your TALII towels. Enjoy fast-drying, ultra-soft towels wash after wash!
Will TALII Towels Bleed?
Will TALII Towels Bleed?
Q: Will they release dye?
- Deep reds, blues & vibrant darks may bleed for the first 2-3 washes - like new jeans.
- Wash new dark towels with a full load of darks on a vigorous cycle.
- Don’t soak - tumble-dry with darks to finish colour-stripping.
Q: Do colours fade over time?
Not if you follow care instructions. We have 10-year-old towels still bright & soft. (Prolonged direct sun may cause slight fading.)
Shipping
Shipping
Q: What does shipping cost?
- Free on orders over $100
- Flat rate $9.99 under $100
Q: Where do you ship?
Canada & U.S. - no P.O. Boxes.
Q: Exclusions or extra fees?
Some remote zones incur high courier rates; we’ll reach out for an alternate or reserve the right to cancel.
Q: Why was I billed in USD?
Currency follows your delivery address, not billing address.
Q: How long does it take?
- Processing: 1-3 business days (add 3 days if laser engraving)
- Transit: 1-5 business days
Q: My package is missing - what now?
Once scanned out, file a claim with the courier. We’re happy to help escalate if needed.
Return Policy
What Is Your Return Policy?
TALII Towels are considered to be a personal hygiene product; therefore, it is our policy that they are nonrefundable. Our clients have to be in complete confidence that they are not receiving products that have been previously purchased and returned.
TALII Totes - you will be responsible for paying for your own shipping costs for returning your item. We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the original cost of shipping will be deducted from your refund.
- We have the right to refuse a refund or exchange
Customization
Customization
Q: How do you personalize towels?
We laser-engrave names/logos 7 shades darker than the fabric.
Q: Do you offer embroidery?
We discontinued embroidery in 2017 due to backing showing through.
Q: Will all engravings look identical?
Minor size or shade variations may occur between batches.
Q: Can you laser on all colours?
Not on white (insufficient contrast). Contact us for other options.
Bulk & Wholesale & Discounts
Bulk, Wholesale & Discounts
Q: Do you offer coupon codes?
Sign up for our mailing list - periodic codes & flash sales.
Q: Do you offer bulk or wholesale pricing?
Yes. Minimum order applies - email info@talii.ca for details.
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