FAQ

TALII Towels Washing & Care Guide

Keep your TALII towels looking bright, feeling soft, and wicking moisture fast by following these simple steps.

1. Safest Washing Practices

• Always wash separately from terry towels. Terry cloth sheds cotton fibers and lint that embed in the TALII weave, reducing wicking and fast-dry performance.
• Wash with your regular clothing. TALII is a lightweight, woven wicking fabric- treat it like your technical sportswear (e.g. Lululemon).
• Avoid soaking. Soaking prolongs dye bleed. Instead, run a full load of darks on a vigorous cycle: the agitation plus rinse will flush out excess color.
  

2. First-Wash & Color-Bleed Tips

• Deep reds, blues & vibrant darks may bleed- just like new jeans. For the first several washes, wash them in a full load of dark clothing until bleeding subsides.
• Protect light surfaces. Use caution when placing a dark TALII towel on light upholstery, boat seats, countertops, etc.

3. Washing Pastels & Light Colors

• Wash YELLOW and PASTELS
  with your whites and other light-colored garments.

4. Durability & Fade Resistance

• Long-term vibrancy: Many customers still have towels 10 years old that look and feel like new.
• Sun exposure disclaimer: Dark dyes may fade in direct sunlight- TALII towels do not contain UV-protective agents.
  

5. Dryer Safe

• Yes! Use medium heat and check halfway through the normal drying time to prevent over-drying.
  

6. Maximum Load

• As many as your machine can fit.
  One customer dried 10 bath sheets and 7 bath towels in 39 minutes! (Up to 25 towels at once, depending on your washer.)

7. Fabric Softener & Residue Removal

• Never use fabric softener.
  Softeners clog the weave and destroy absorbency and wicking.
• If you’ve used softener by mistake:
  Wash on hot with ½ cup white vinegar.
  Add ½ cup baking soda in the rinse to break down residue and restore absorbency.

8. Bleach Usage

• Avoid bleach to protect fiber integrity and color.
• If you must whiten whites, add 1 tbsp of bleach to a regular white load—no more.
  

9. Stain Removal

• Tough stains? Use your favorite stain remover before washing.
• Waterproof mascara test: Even heavy makeup lifts out of TALII towels- our customers vouch for it.
  

Tip: Always follow the sewn-in laundry instructions for the best long-term performance of your TALII towels. Enjoy fast-drying, ultra-soft towels wash after wash!

Will TALII Towels Bleed?

Q: Will they release dye?

• Deep reds, blues & vibrant darks may bleed for the first 2-3 washes - like new jeans.
• Wash new dark towels with a full load of darks on a vigorous cycle.
• Don’t soak - tumble-dry with darks to finish colour-stripping.
  

Q: Do colours fade over time?
Not if you follow care instructions. We have 10-year-old towels still bright & soft. (Prolonged direct sun may cause slight fading.)

Shipping

Q: What does shipping cost?

• Free on orders over $100
• Flat rate $9.99 under $100
  

Q: Where do you ship?
Canada & U.S. - no P.O. Boxes.

Q: Exclusions or extra fees?
Some remote zones incur high courier rates; we’ll reach out for an alternate or reserve the right to cancel.

Q: Why was I billed in USD?
Currency follows your delivery address, not billing address.

Q: How long does it take?

• Processing: 1-3 business days (add 3 days if laser engraving)
• Transit: 1-5 business days
  

Q: My package is missing - what now?
Once scanned out, file a claim with the courier. We’re happy to help escalate if needed.

What Is Your Return Policy?

TALII Towels are considered to be a personal hygiene product; therefore, it is our policy that they are nonrefundable. Our clients have to be in complete confidence that they are not receiving products that have been previously purchased and returned.

TALII Totes - you will be responsible for paying for your own shipping costs for returning your item. We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the original cost of shipping will be deducted from your refund.
• We have the right to refuse a refund or exchange

Customization

Q: How do you personalize towels?
We laser-engrave names/logos 7 shades darker than the fabric.

Q: Do you offer embroidery?
We discontinued embroidery in 2017 due to backing showing through.

Q: Will all engravings look identical?
Minor size or shade variations may occur between batches.

Q: Can you laser on all colours?

Not on white (insufficient contrast). Contact us for other options.

Bulk, Wholesale & Discounts

Q: Do you offer coupon codes?
Sign up for our mailing list - periodic codes & flash sales.

Q: Do you offer bulk or wholesale pricing?
Yes. Minimum order applies - email info@talii.ca for details.